Refund Policy

Ebike orders:

  • No returns after 14 days of receiving the Bike.

  • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

  • Box must be sealed and unopened.

  • Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from the refund)

Accessory/replacement part orders:

  • No returns after 30 days of receiving parts.

  • To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

  • Subject to a 25% restocking fee Customer pays to ship both ways

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.